Help center › Troubleshooting
An order is in my list but not on WhatsApp
The customer may not have sent the message; the order still counts.
- Open the order.
- Tap Chat on WhatsApp to confirm with the customer.
Why
Guests send the order to you by tapping Send order on WhatsApp. If they don't, the order is still saved in Orders. Orders from signed-in customers go straight to your list.