Help center

How to order, pay and track as a customer, and how to set up and run your shop as a seller.

Getting started

• What is Tajer Al Fareej?
  Your own shop link for a home business: orders come to you, with no commission.
• Create your account and sign in
  Sign in with Google or your email. No password needed.
• Set up your shop
  Name, link, country, WhatsApp number and how customers pay. About a minute.
• Add your first product
  A photo, a name and a price are enough to start.
• Publish your shop
  Make your shop page live so customers can order.
• Shop review and approval
  Why we check new shops, and what each review status means.
• Share your shop link
  Copy your link or send it on WhatsApp in one tap.
• Your shop QR code
  Download a QR code that opens your shop, for packaging, flyers or the counter.
• Download your menu as a PDF
  A one-page menu with your products, prices and a QR code to order.
• What is free
  Your shop, orders and up to 25 products are free, with no commission.
• Get found in the market
  Pick categories for your shop and products so customers find you in the fareej market.
• Install the app and get new-order notifications
  Put Tajer Al Fareej on your phone like an app and get a notification for every new order.

Products

• Add a product
  Name, price, photos, category, stock and options, all in one panel.
• Snap your menu: a photo becomes products
  Take a photo of your menu board or printed menu and its dishes and prices become products, in Arabic and English. The photo is read on your device and not sent anywhere.
• Edit a product
  Change anything about a product; customers see it right away.
• Duplicate a product
  Start a similar product from a copy, then change what is different.
• Photos and videos
  Up to 3 per product, of which at most 2 videos (25 MB each).
• Options with extra prices
  Sizes, colours or extras customers choose, with an extra charge if you like.
• Sections on your shop, like Sandwiches or Drinks
  Group your products into your own sections with icons; customers jump between them on your shop.
• Stock and sold out
  Track how many you have so customers cannot order more.
• Hide or show a product
  Hidden products stay saved, but customers cannot see them.
• Change price or stock from the list
  Tap a price or stock number in Products to edit it in place.
• The 25-product limit
  The free plan holds up to 25 products; delete one to add another.
• Delete a product
  Removes a product for good. To pause it, hide it instead.
• Seasons: get ready for Ramadan, Eid and the busy days
  The year ahead on the Hijri calendar with your country's days, when to get ready for each, a checklist, and what each season may need.
• Weather nudges: get ready for rain or heat
  When tomorrow is rainy, very hot, cool or windy, Home shows it with what your shop usually sells more of on such days.
• Recipes and costing: what to buy and what you can make
  Give each product its recipe once. Then see what one costs, what to buy for 50 of them, and what you can make with what you have.
• Show how fresh it is: Made 2 hours ago
  Customers see when you made a product, for a day after. It comes from your batches or one tap on the Products list.
• Fareej pantry: help from the kitchens near you
  Ask nearby home kitchens for an ingredient you ran out of, and put up what you can spare. You settle it between yourselves.
• Buying together: bulk prices with other sellers
  Open or join a group buy with other home sellers in your country to reach a supplier’s bulk price. Everyone pays the supplier directly.
• Heritage crafts: your story, your products, your workshops
  Tell how you learnt sadu, khoos, talli or another Gulf craft, mark the products you make by it, and list your classes as workshops on the craft’s page.
• Stock per size or colour
  Give each size or colour its own number in stock. Orders take it off, a cancelled order puts it back, and customers see what is sold out.
• Sell by weight
  Sell dates, sweets, spices or meat by the gram: customers order steps of 250 g, you weigh it and the final price follows the real weight.
• Help writing and translating product text
  Under each description: Write it for me drafts one from the product’s own details, and Fill in from the other language translates the name and description, on your device.
• Digital products: sell recipes, patterns and guides
  On Pro and Business, attach a file to a product. Customers buy it on your shop page and download it from their order page once you mark the order paid.
• Prices in other Gulf currencies
  On Pro and Business, visitors from another Gulf country can see your prices in their own money, next to yours.
• From local growers: cook with your neighbours’ harvest
  Neighbours with a garden, palm trees or a farm share what they have too much of. Take it, and your dishes say where it came from.
• Street bake-off: a monthly contest in your area
  Each month the home kitchens of an area put up one mini. People vote by ordering it, and the winner gets a badge on the shop page for a year.
• Collab boxes: one box, two home businesses
  Sell a joint box with another shop. You sell it and get paid; your partner prepares their part and you pay them their share.
• Margins and profit per hour
  See what each product keeps from its price, per unit and per hour of kitchen time, and which products to raise to reach your target margin.
• Market price check
  Under a product's price, see what similar products sell for at other shops in your country: the usual range and the middle.
• Use it before it goes
  Give ingredients a use-by day: when it is close, the recipes page shows what you can make with them and puts those products on offer in one tap.
• Leftovers: sell what is left cheaper, or give it free
  At the end of the day, put up what is left at a lower price or free, for a few hours, so it is not wasted.
• Honesty box: sell from a fridge or shelf at your door
  Customers take what they want, scan the QR, tap what they took and pay you on your own BenefitPay or bank, or leave cash. You see what was taken and what is left.
• Pay what you can and the pay-it-forward pot
  Let customers choose what to pay for a product, from a lowest price you set. What people pay above the usual price goes into a pot, and you give boxes from it to people who can't pay.
• Suspended meals: a box bought for someone who needs it
  Customers buy your suspended meal for someone else; once paid it waits at your shop until you hand it out. Your shop page shows how many wait.
• Food banks: give what is left instead of throwing it away
  Post what you have left; a verified food bank in your country claims the pickup; mark it collected with the weight. The kilos show on your shop page and the public Food saved page.
• Fresh now
  Just made something? Post it and everyone who follows your shop gets a notification on their phone.
• Today's card for WhatsApp Status and Instagram
  A ready picture of what you have today, in your shop's colours, with your products, prices and a QR code to order. Post it every morning in a few seconds.
• Today's menu: a menu that changes every day
  Put each dish on the weekdays you make it. Your shop shows today's menu, and customers can look at the days ahead.
• Questions for the customer: a message, a photo
  Ask for a message on the cake, a name to embroider or a photo to print when a product is ordered.
• Made to measure: saved measurements
  Abayas, dishdashas, dresses, trousers and children's clothes: customers send their measurements at checkout, or pick a family member they saved before.
• Pre-orders, daily limits, selling hours, calories and allergens
  Say how far ahead a product must be ordered, how many you make a day, when it sells, and what is in it.
• Limited drops: a countdown, and early access for regulars
  Put a product on sale at a set moment. Until then customers see a countdown; your regular customers can order a little earlier.
• Taste passport: what fits each customer
  Customers say once what they avoid and like. Every shop then marks Fits you or Contains nuts on its products.
• Serves N and the gathering planner
  Say how many people each product serves; on Pro and Business shops customers then plan a gathering: guests in, a bag that feeds them all out.
• Supper club: seats at your own table
  Sell seats for a dinner at your place: a product with a time and seats, guests asked what they do not eat, and the address shown to them only from the day before.
• Cook-along kit: ingredients and a live session
  Sell a kit of measured ingredients with a live session at a set time on your own video link. Buyers get the link on their order page an hour before.

Orders

• How orders reach you
  Every order is saved in Orders, and customers send it to your WhatsApp.
• New order alerts
  A sound and a notification when an order comes in.
• Order emails
  An email for every new order, and emails to your customers as the order moves on.
• Order statuses and the next step
  New, Confirmed, Ready, Delivered: one button moves each order forward.
• Send status updates on WhatsApp
  One tap opens WhatsApp with a ready message for the order's status.
• Mark an order as paid
  Not paid yet, Customer says paid, Paid or Refunded: keep track of who paid.
• See who still owes you
  The To collect banner and the Not paid filter show unpaid orders.
• Scheduled orders
  Customers can order for a later day and time; you see when each order is due.
• Change an order's time
  Move an order to another day or time after talking with the customer.
• Find orders: filters and dates
  Filter by status, payment, requests, branch and due date.
• Download orders as CSV
  Export the orders you are looking at to Excel or Google Sheets.
• The customer's tracking link
  Every order has a private page where the customer follows it.
• Cancel an order
  Set the status to Cancelled and tell the customer.
• Fareej helpers: students and neighbours who help
  Find people near you who can help with photos, packing, delivery, social media or a bazaar stall, and agree and pay them on WhatsApp.
• Busy mode: take longer or pause in one tap
  When orders pile up, add 15, 30 or 45 minutes to your prep time for an hour, or stop new orders for a while, from the Busy? button on Orders or Home.
• Item swaps when something runs out
  Something in an order ran out? Offer up to three other products, or taking it off; the customer chooses on their tracking page and the order changes by itself.
• Goes well with: suggestions in the bag
  On Pro and Business, the bag suggests up to three of your products that customers often buy with what is already in it, added in one tap.
• Table reservations and a waitlist
  On Business, take table reservations for a party at a time and keep a waitlist at the door; call people on WhatsApp when their table is ready.
• Cool box at your door: pickups collected any time
  Leave pickup orders in a cool box at your door. Customers choose it at checkout, and the code to open it shows on their tracking page once the order is in.
• Delivery zones: a fee per area
  Charge a different delivery fee, minimum and time for each area you deliver to.
• Quotes and deposits for catering and custom work
  Customers ask for a quote, you answer with a price and a deposit, they accept and it becomes an order.
• Ask the makers: one request, many answers
  Customers describe what they want on the market; home makers who do it answer with a price; the customer picks one.
• Tasting boxes that become credit
  Sell a tasting box before a wedding or an event; what the customer paid comes off the order it leads to, by itself.
• Can I take this order?
  Before saying yes to a big order or a quote, check its day against what is already due: daily limits, stock, kitchen time and ingredients.
• Things out: trays, pots and rentals that come back
  Keep track of the trays, pots, dishes, stands and outfits that go out with orders, with a back-by date, deposits and reminders.
• Design approval and order photos
  Send the customer a design to approve before you make it, or a photo of the finished order, right on their tracking page.
• Show how it's made: a live story for your customer
  Snap the steps of an order as you go (getting ready, in the oven, packing). Your customer watches them as a story on their tracking page.
• One order to several people
  Customers can send one bag to several people, each with their own address, phone, card message and share, and every address pays the delivery fee.
• Bazaar day kit
  Add the bazaars and exhibitions you sell at: customers reserve to collect at your stall, and you get the reservations, what to bring, a stall sign with a QR code and the day's summary.
• Repeat orders: weekly meals and monthly refills
  Customers ask for the same order every week, two weeks or month; you confirm each round.
• Holiday queues: limited places and a waiting line
  For a season's product, set how many you can make. Customers take a place or wait in line; the line moves up by itself when someone gives up or does not order in time.
• Live sale: viewers claim by number while you are live
  Number the pieces you show on an Instagram or TikTok live; viewers claim them on your board, first come first served, and every claim is an order.
• Open kitchens day: welcome guests for tastings
  On the day the team sets in your country, home kitchens open their doors for tastings. Guests book on the public page and get your address the day before.
• Family menu vote for repeat orders
  A customer with a repeat order sends a link to everyone at home. Each picks up to 5 of your dishes for the next round, and you see what won on Repeat orders.
• Bookings for services and classes
  Let customers book a time for a salon visit, henna or a class, without double bookings.
• See your orders in your own calendar
  Subscribe Google, Apple or Outlook calendar to a private link: scheduled orders and bookings show next to your family's plans and update by themselves.
• Time between bookings and home visits
  Keep minutes free between appointments to travel to the next home, and see the gaps, directions and the day's route on Bookings.
• Table QR codes and car pickup
  Let customers order from their table, and tell you when they are outside to pick up.
• Gift messages, wrapping and tips
  Customers can send an order as a gift with a message, ask for wrapping and add a tip.
• Majlis table cards: guests order what they tasted
  Customers who host a gathering put a card with a QR on the table. Guests see what is served and who made it, and order it from you.
• Voice gifts
  Customers record a voice message with a gift. The packing slip carries a QR that opens it for the person who gets the box.
• Team report and activity log
  See orders per branch, what each person did, and every change to orders with who made it.
• Order screen for the counter or kitchen
  A full-screen view of today's orders that rings until new orders are accepted and keeps the tablet awake.
• Print kitchen tickets, receipts, packing slips and labels
  Print any order on a receipt printer, an A5 sheet or a label.
• Prep time, ready-by and the ready email
  Set how long orders take: each order gets a ready-by time, and customers get an email when it is ready.
• Driver link: delivery without an account
  Send whoever delivers an order a private link with the address, map, phone and what to collect.
• Delivery partners: book a local courier
  Keep the couriers you use and book one from a delivery order in two taps.
• Expense receipts and repeating expenses
  Keep a photo of each receipt with its expense, and let rent or salaries add themselves every month.
• Sell at the counter (point of sale)
  Ring up walk-in customers on a tablet, phone or computer: cash with change, card, or your wallet QR.
• Performance badges
  Earn Replies fast, On time and Star seller on your shop page from your last 90 days of orders. Free on every plan.

Payments

• Payment methods
  Choose how customers pay you and the instructions they see.
• Add your BenefitPay QR
  Upload a screenshot of your BenefitPay QR; customers scan it to pay you.

Customers

• Your customers list
  Everyone who orders is saved automatically, with their number and orders.
• Customer insights
  Repeat customers, average order, delivery or pickup, and what is unpaid.
• Private notes on a customer
  Keep allergies, favourites or payment habits. Only you see them.
• Tags, segments and birthdays
  Label customers, see your VIPs, new customers and those who stopped ordering, and keep birthdays.
• Office birthdays: a cake for every birthday at a company
  Companies sign up once; their office manager keeps the team’s birthdays on a private link and a cake arrives for each one, ordered by itself. One summary a month.
• Running out? Remind customers at their own rhythm
  See who is due to order again, worked out from how often each customer buys each product, and remind them on WhatsApp with a link that fills their bag.
• Activity: who visits and what they look at
  See signed-in visitors of your shop: how many times they came, the products they looked at and what they put in their bag, so you know what people want.
• Ratings and reviews
  Verified buyers rate what they ordered; you reply; your shop’s rating shows in the market.
• Your Google reviews in Tajer
  Connect your Google Business Profile: read and answer your Google Maps reviews here, and show your Google stars on your shop.
• Back-in-stock alerts and bag reminders
  Customers ask to hear when a sold-out product is back, and signed-in customers get one reminder about a bag they left.
• Import customers or products from a spreadsheet
  Bring your customer list or your products from Excel or Google Sheets in one go, without doubles.
• Send a WhatsApp message to a group of customers
  Write one message for your VIPs, new customers, a tag or anyone on screen, and send it from your own WhatsApp, one tap each.
• Download customers as CSV
  Export your customers with their orders, spending and what they owe.
• Bring back the jar: credit for returned jars and boxes
  Give customers store credit for each jar, box or bottle they bring back, and show how many came back on your shop page.
• Fareej passport: one loyalty card with your neighbours
  Neighbouring home shops share one loyalty card: every delivered order at any of them is a stamp, and a full card gives store credit.
• Creator codes: pay influencers by what they sell
  On Pro and Business, give a creator their own discount code and a commission; see the orders and sales it brings, what you owe, and send them a link with their numbers.
• Neighbours want: what people near you wish someone made
  Anyone can add a wish for their area on the board at /want, or say me too. Sellers see the wishes in their categories and tell the people waiting when they make it.
• This week on your street: a weekly email per area
  Customers type their area on /street to see what the home kitchens there have on, and can get it by email once a week. Your shop shows when its area is set.
• Wholesale price lists
  On Business, keep your own prices for cafés, offices and resellers, with a minimum per product, and send each list as a private link.
• Free delivery membership
  On Pro, sell your regulars free delivery for 30, 90 or 365 days. They pay you directly; their code makes delivery free for their phone.

Delivery, pickup and hours

• Delivery and pickup
  Choose whether you deliver, customers pick up, or both.
• Delivery fee, free delivery and minimum order
  Charge for delivery, make it free above an amount, and set a minimum order.
• Menu only (no online orders)
  Show products and prices; customers message or call you to order.
• Opening hours
  Set when you take orders; outside hours customers can still order for later.
• Order ahead: notice, booking window and slots
  How much notice you need, how far ahead customers can book, and slot length.
• Pause orders (holiday or sold out)
  Stop new orders for a while; your shop stays visible.
• Branches (more than one place)
  Add each kitchen, kiosk or truck; customers choose one at checkout.
• Work out a fair delivery fee
  From the distance, the time, your car's fuel and the packaging, see what a delivery costs you and fill in a fee that covers it.
• Live location: customers follow the delivery on a map
  Whoever delivers taps Share my live location; the customer sees them move on the tracking page, live, until it is delivered.
• Delivery runs and "I'm in your area"
  See a day's deliveries by area, in a sensible order, open the whole route on Google Maps, and tell past customers when you deliver near them.
• Pickup points: customers collect at a café or shop near you
  A café or corner shop near you holds your orders, and your customers collect there when it suits them. Cafés and shops on Tajer can host pickups for the home businesses around them.

Shop settings

• Ramadan hours and Friday prayer
  Close for Jumu'ah every Friday, and keep different hours during Ramadan that switch on and off by themselves.
• Friend shops: when you are full
  Pick up to three shops you trust; when your shop is paused, sold out or fully booked, your page suggests them instead of a dead end.
• Shop name, logo and tagline
  Change how your shop looks to customers.
• Shop type and tools: a back office that fits your business
  Food, ready goods, made to order, appointments or events: your shop type sets the words for each order step, what Home shows first and which tools are in your menu. Switch any tool on or off.
• Contact and business details
  WhatsApp, Instagram, area, business email and address, and your registration.
• Licences, renewal reminders and the Licensed badge
  Keep your CR, Sijili, freelance or home business licence and health certificate with their expiry; get reminded before they run out, and show Licensed once the team has checked one.
• Business record: proof of your business for financing
  A PDF for Tamkeen, Monsha’at, Kafalah or a bank: months trading, orders and revenue by month, customers, ratings and checked licences, with a code they can check online.
• Fareej circles: guide newer sellers, or be guided
  An experienced seller (20 delivered orders) starts a circle and invites up to five newer sellers; everyone sees each other’s milestones and can message each other.
• Shop categories
  Tell the market what you sell so customers find you.
• Shop language
  Pick the language your shop opens in; customers can switch.
• Discount codes
  Make codes like EID10 for Instagram followers, regulars or Eid.
• Automatic offers: sales, bundles, first-order treats and free delivery
  Discounts that apply by themselves at checkout, no code needed, shown on your shop.
• Gift cards and store credit
  Sell gift cards and give customers credit; they spend it at checkout with a code.
• Loyalty stamps
  Every few delivered orders earn a customer store credit, made for them automatically.
• Referral rewards
  Customers invite friends with their own link; both get store credit after the friend’s first order.
• Automations: rules that work by themselves
  On Business, rules run when an order is placed, paid or delivered: tag the customer, give store credit, accept the order or hand it to a driver.
• Suppliers: VAT numbers, bank accounts and what you owe
  Keep who you buy from, with their VAT number (to claim VAT back), bank account and what you still owe for purchases on credit.
• Your own colours and web address (Pro)
  Pro shops get their own address, like yourshop.tajeralfareej.com, and their brand colours.
• Ad pixels and your catalogue feed
  Measure your Instagram, TikTok, Snap and Google ads, and show your products in Google Shopping and on Meta.
• How your shop looks in Google and when shared
  Write the title and description search engines show, and pick the picture for shared links.
• Your own pages and an announcement line
  Add About us, FAQ, delivery and policy pages, and a line across the top of your shop.
• Staff accounts and roles
  Add people who work with you; each sees only what their role allows.

Returns and repairs

• Set your returns and repairs policy
  Choose which requests you accept and for how long.
• Handle return and repair requests
  Accept, receive, finish or decline what customers ask for.
• Log a repair or alteration for a customer
  Customer asked in person or on WhatsApp? Add the request yourself.
• Ask for a return, exchange, alteration or repair
  Send a request to the shop from your order's tracking page, with photos.

Food trucks and stalls

• Food truck or stall mode
  Moving around? Show customers where you are today.
• Set today's spot
  Pin where you are parked today in one tap.

Invoices, accounting, sales and stock

• Beta tools: invoices, sales and inventory
  Extra tools we switch on for some shops while we test them.
• VAT registration
  Add your VAT number so invoices show VAT.
• Issue an invoice
  Create a numbered invoice from an order, ready to print or save as PDF.
• Sales report
  Revenue, orders, average order and refunds against the period before, revenue per day, how customers ordered and paid, best sellers; as a PDF or a spreadsheet.
• Products report
  Best sellers against the period before, what is running out, the options people pick, sales by category, and products that did not sell.
• Customers report
  Customers in a period, new against returning, who ordered twice or more, your best customers, and who stopped ordering.
• Money and operations report
  Money still to collect today, money collected in the period, how orders went, and your busiest days and hours.
• Inventory
  See stock levels and adjust them one at a time.
• Record your expenses
  Write down what you spend so your profit and VAT return are right.
• VAT reconciliation: your returns against your books
  A year by quarter in the boxes of the VAT return (sales by rate, purchases by kind), with the totals from your books and what you filed beside them, so any difference shows.
• Your books: profit, cash and what customers owe
  Tajer keeps your books from your orders, payments, refunds and expenses.
• Send your books to Zoho Books, Qoyod or Daftra
  Download your accounts and journal as spreadsheets your accountant’s software imports. Business plan.
• Zakat estimate from your books
  Once a Hijri year, see what your business holds less what it owes, the nisab from today's gold price, and the 2.5 % zakat when it reaches it.
• ZATCA phase 2: do I need it?
  Saudi sellers called into e-invoicing phase 2 must sign and report every invoice to Fatoora.
• Your VAT return numbers
  The numbers to copy into your VAT return, worked out for each quarter.
• Credit notes for refunds
  When you refund an invoiced order, Tajer issues a credit note for it.
• Connect your till or other software (API keys and webhooks)
  Let your own systems read orders, set stock and hear about new orders. Business plan.
• Automatic WhatsApp messages to customers
  Order updates sent by themselves from your own WhatsApp Business number. Business plan.

For customers

• How to order from a shop
  Add to your bag, choose delivery or pickup, and send your order.
• Order for later
  Pick a day and time, for example when the shop is closed now.
• Use a discount code
  Type the shop's code in your bag to get the discount.
• Dates to remember: never miss a birthday
  Save the birthdays and occasions you send gifts for. We email you a few days before, with the gift to send again.
• Pay with the shop's BenefitPay QR on your phone
  Save the code, scan it from BenefitPay, and type the amount.
• Tell the shop you paid
  Tap I have paid on your order so the shop can check and confirm.
• Track your order
  Your tracking link shows each step, from confirmed to delivered.
• Order updates by email
  Get the confirmation, updates and your receipt by email.
• My orders and saved details
  See orders from every shop, finish a bag, and save your details.
• Order again
  Repeat a past order in one tap from My orders.
• Do I need an account?
  No. Signing in just saves your details and keeps your orders together.
• Browse the fareej market
  Find home businesses and products by search or category.
• Order for your parents: a care basket and big buttons
  Set up a basket that reaches your parents every week or month while you pay, and send them the shop in big buttons.
• Shopping you can hear: listen to products, high contrast
  Have products read aloud in Arabic or English, and switch to high contrast if the page is hard to see.
• Your local impact
  See what you spent with home kitchens, how many you kept going and what delivery app commission would have taken, and your area’s total.
• Order together: one link, everyone adds their own
  For the office, family or friends: start a group at a shop, share the link, everyone picks their own, and the host checks out once.
• Plan a gathering from several kitchens
  Iftar for 20 or coffee for the majlis: the market puts a menu together from several home kitchens, in amounts that feed everyone, and you order from each one.
• Lit windows: which home kitchens are cooking now
  See the home kitchens of your country as lights at night: lit ones are cooking now. Tap one to see what is on and order.
• Send a taste home: gifts ordered from abroad
  Someone abroad orders from a home kitchen near their family, pays the kitchen directly, sees prices about in their own money, and gets a voice or photo thank-you back.
• Meal train: friends take turns sending dinner
  For a new baby, someone getting better or a family in mourning: friends each take a day and cook, or order from a home cook nearby. Only the cook of each day sees the address.
• Chip in: friends pay their shares of one order
  A leaving cake or a dessert table that several people pay for: the order's tracking page makes a link, each friend pays their share straight to the shop, and the order is paid once the shop confirms enough.

Account and privacy

• Contact the Tajer team
  Write to us from the Contact us page: pick what it is about, add your email and a WhatsApp number if you like, and we answer within one working day.
• Delete your account
  Remove your account and your data for good.
• Your data and privacy
  What we store, who sees it, and what you can ask for.
• Seller and customer accounts
  One email is either a seller or a customer; here is how it is decided.
• Arabic or English, light or dark
  Switch language and theme from the top of any page.

Troubleshooting

• The sign-in email did not arrive
  Check spam, wait a minute, then send a new one.
• The sign-in link does not work
  Links expire and work best in the browser where you asked for them.
• Temporary emails are not accepted
  Use your real email address to sign up.
• Too many tries
  Wait a few minutes; the limit resets by itself.
• My BenefitPay QR cannot be read
  Use a clear screenshot of the QR from the BenefitPay app.
• An order is in my list but not on WhatsApp
  The customer may not have sent the message; the order still counts.
• Customers cannot see my shop
  Check publishing, review, pause and product visibility.
• I can't add a product or a photo
  Usually the 25-product limit, the photo type or the video size.
• Contact us
  Email support@tajeralfareej.com and a person will answer.