Help center › Returns and repairs

Set your returns and repairs policy

Choose which requests you accept and for how long.

1. Go to Settings, Returns and repairs.
2. For Return, Exchange, Alteration and Repair, pick Not offered, Any time, or a number of days (up to a year).
3. Optional: a short policy note, like Unworn and with the tag.
4. Tap Save changes.

What customers see

Your policy shows on your shop and products, for example Return within 7 days, Alteration any time. They can send a request from their tracking page.

Outside the policy

Customers can always ask. Requests outside your windows are marked Outside policy, and the decision is yours.

Tips

• The window counts from the order date, or from the scheduled day for scheduled orders.

Related

• Handle return and repair requests
• Ask for a return, exchange, alteration or repair