Help center › Returns and repairs

Ask for a return, exchange, alteration or repair

Send a request to the shop from your order's tracking page, with photos.

  1. Open your order's tracking page, from the link you received or from My orders.
  2. Under Need help with this order?, choose Return, Exchange, Alteration or Repair.
  3. Write what happened and add up to 3 photos.
  4. Tap Send to the shop.

What happens next

The shop replies on the same page and on WhatsApp: Accepted, Item received and Done, or Declined with a reason.

The shop's policy

The shop's policy shows on the page. You can still ask outside it; the shop decides.

Tips

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