Help center › Returns and repairs

Handle return and repair requests

Accept, receive, finish or decline what customers ask for.

1. In Orders, choose Requests in the status filter. Orders with requests show a badge.
2. Open the order. The request shows the kind, the customer's note and photos.
3. Tap Accept, or Decline with a reason the customer will see.
4. When the item reaches you, tap Item received.
5. When it is sorted, tap Done. For returns and exchanges you can note the amount you refunded.
6. Tap Update on WhatsApp to tell the customer.

Tips

• Tajer Al Fareej only records the refund you note; it never moves money.
• Up to 10 requests per order, with up to 3 photos each.

Related

• Set your returns and repairs policy
• Log a repair or alteration for a customer