Help center › Troubleshooting

Customers cannot see my shop

Check publishing, review, pause and product visibility.

  1. On Home, check the shop bar: Not live yet means you still need to tap Publish my shop.
  2. Waiting for review: we check new shops, usually within a day.
  3. Changes needed or Suspended: read the note on Home.
  4. Products missing? Make sure they are Visible and not Sold out.
  5. Not in the market? Choose categories in Settings.

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