Help center › Orders

Send status updates on WhatsApp

One tap opens WhatsApp with a ready message for the order's status.

1. Open the order.
2. Tap Send update on WhatsApp.
3. WhatsApp opens with a message in the customer's language and their tracking link. Tap send.

Tips

• Chat on WhatsApp opens a plain chat with the customer.

Related

• Order statuses and the next step
• The customer's tracking link