Help center › Orders
Order emails
An email for every new order, and emails to your customers as the order moves on.
What you get
Every new order sends you an email with the items, the customer, the address and a link to the order. It comes from orders@tajeralfareej.com to the email in Settings, or to the email you sign in with if Settings has none.
What your customers get
Customers who give an email get "We got your order" when they order, a message when you confirm it, a note if you cancel it, and a receipt once it is delivered and marked as paid. If you issued a VAT invoice, the receipt carries its number. Each email goes once per order.
Replies
When a customer replies, it goes to the email in Settings. When you reply to a new-order email, it goes to the customer, if they gave an email.
Tips
- Move orders along in Orders and mark them as paid: the emails follow your statuses.
- WhatsApp works as before: emails are an extra, not a replacement.